COVID-19 Rider FAQ’s

When will Operations Resume?

Due to the rapidly changing COVID-19 public health forecast, we do not currently have a set date we expect to resume operations.  Our focus right now is to protect the health and safety of our operations staff who maintain and service our fleets and you, the rider, by pausing service in your community.

Can I get a refund for my membership and rider credits?

We ask that you refrain from contacting support for refunds until we have more information about continued service.  Staffing at our call center is being impacted by COVID19 as well. We appreciate your patience and will provide an update when we resume normal business operations.

What will you do with my personal information/I want to terminate my account. 

All of your account information remains private, and we do not store credit card information internally or in the app. If you wish to terminate your account, please send a request to [email protected] and we will get back to you as soon as possible. Response time may be delayed as we are operating with a limited staff. 

Are you coming to get your bikes?

Our fleets will be secured in place currently, but will not be rentable until we resume business operations.

Are you maintaining the bikes during the pause in business operations?

Our employees’ health and safety is our top priority. Due to COVID-19, we are disabling rentals for the time being, and will not be actively maintaining the bikes.

Are you cleaning/disinfecting your bikes?

Our employee’s health and safety is our top priority.  Due to COVID-19, we are disabling all rentals and suspending service, and so will not be cleaning the bikes during this time.

 

Important update about suspended rentals due to COVID-19>>>